Returns & Refunds
We want you to feel confident shopping with VELORA. If something isn’t right with your order, please contact us and we’ll help you with the next steps.
14-Day Right of Withdrawal
If you are a consumer in the European Union, you generally have the right to withdraw from an eligible online purchase within 14 days without giving a reason. The withdrawal period generally begins on the day you, or a third party designated by you other than the carrier, receives the goods.
How to Request a Return
Before returning an item, please contact us through our Contact Us page and include your order number and the item you would like to return.
We will provide you with the applicable return instructions and return address. Please do not send a return to an address shown on the original parcel unless we have confirmed that address for your return.
Return Condition
Please handle products only as necessary to establish their nature, characteristics and functionality. You may be responsible for any diminished value resulting from handling beyond what is necessary for this purpose.
Return Shipping
Unless otherwise stated by us or required by applicable law, the customer is responsible for the direct cost of returning the goods.
Damaged, Defective or Incorrect Items
Please inspect your order after delivery. If an item arrives damaged, defective, or you receive the wrong product, contact us as soon as possible with your order number and, where helpful, photographs of the issue so that we can review it.
Exceptions
Certain products may be excluded from the right of withdrawal where permitted by applicable law. This can include certain sealed goods that are not suitable for return for health protection or hygiene reasons once their seal has been removed.
Refunds
Where a refund is due, it will be issued to the original payment method in accordance with applicable law. Processing times after a refund has been issued can vary depending on your bank or payment provider.
Your Statutory Rights
Nothing in this policy is intended to limit any mandatory consumer rights available to you under applicable law.
Questions?
Please contact us through our Contact Us page before sending a return.