Frequently Asked Questions
How long does delivery take?
Estimated delivery is typically 6–14 business days after your order has been processed. Delivery times may vary depending on your destination, local carrier operations, customs procedures, and public holidays.Do you offer free shipping?
Yes. We offer free standard shipping to eligible destinations available at checkout. Your available shipping method will be shown before you complete your order.Which countries do you ship to?
VELORA ships to selected destinations in Europe and internationally. Enter your delivery address at checkout to see whether shipping is currently available to your location.How can I track my order?
Once your order has shipped and tracking becomes available, you will receive a shipping confirmation email containing your tracking information.Can I change or cancel my order?
If you need to change or cancel an order, please contact us as soon as possible. We will do our best to help, but we cannot guarantee changes or cancellations once fulfillment has started.What if my order arrives damaged or I receive the wrong item?
Please contact us as soon as possible with your order number and, where helpful, photos of the item and packaging. We will review the issue and help you with the appropriate solution.Can I return an item?
Eligible items can be returned in accordance with our Returns & Refunds policy and applicable consumer law. Please contact us before sending anything back so we can provide the correct return instructions.Are payments secure?
Payments are processed through the payment methods displayed securely at checkout. Available methods can vary depending on your country and device.Where can I find sizing information?
When sizing applies, please check the size information provided on the individual product page before ordering.How can I contact VELORA?
Visit our Contact Us page. When contacting us about an existing order, please include your order number so we can assist you more efficiently.Still have a question?
We’re here to help. Get in touch through our Contact Us page and our team will assist you.VELORA — Wellness for every part of you.